Privacy Policy

1. Who we are

StockBill Desk is a shop stock, billing, and sales product provided by HH NEXUS MARKETING (PRIVATE) LIMITED. This Privacy Policy explains how we handle personal and business data when you use our website, web app, Windows desktop app, or mobile apps.

2. Scope

This policy applies to:

• stockbilldesk.com (marketing and account signup / login)
• app.stockbilldesk.com (web shop)
• api.stockbilldesk.com (account and sync services)
• Official Windows, Android, and iOS / home-screen apps that connect to our service

It does not cover third-party websites or services you open from outside StockBill Desk (for example payment providers’ own pages).

3. Information we collect

Depending on how you use StockBill Desk, we may process:

• Account details — email address, password (stored hashed), shop name, trial / subscription status, and related account metadata.
• Shop / business data you enter — such as products, stock, customers, suppliers, bills, quotations, and reports. This data belongs to your business; we store it so your account can sync across web, phone, and Windows.
• Technical & device data — IP address, browser or app type, device type, approximate timestamps, and basic diagnostics needed to run and secure the service.
• Local device storage — session tokens, preferences, and offline copies of shop data on your device (for example browser storage or the Windows app database) so the product can work when you are signed in.
• Payment-related information — paid subscriptions are processed by Paddle.com as Merchant of Record. We receive subscription status and related confirmations; we do not store full card numbers on our servers.

4. How we use information

We use the information above to:

• Create and manage your StockBill Desk account and trial / subscription
• Provide stock, billing, sales, sync, and related product features
• Authenticate you and keep sessions secure across devices
• Improve reliability, diagnose issues, and prevent abuse or fraud
• Communicate important service messages (for example security or billing notices)
• Comply with applicable law and enforce our terms of use

We do not sell your personal information.

5. Where data is stored

Account and synced shop data for StockBill Desk are hosted on our isolated cloud infrastructure (VPS) associated with the StockBill Desk service. Each signed-up account has separated tenant storage so one customer’s shop data is not mixed with another’s.

Copies may also remain on devices you use (Windows PC, phone, or browser) until you sign out, clear app / site data, or uninstall the application.

6. Sharing

We may share information only when needed with:

• Infrastructure providers that host our servers, email, or related operations under confidentiality obligations
• Paddle.com (Merchant of Record) to process payments, tax, invoices, and confirm subscription status
• Professional advisers or authorities when required by law or to protect our rights, users, or the security of the service

We do not share your shop catalogue or sales history with advertisers for their marketing.

7. Retention

We keep account and shop data while your account is active and for a reasonable period afterward if needed for backups, dispute handling, legal obligations, or security. You may request deletion of your account data by contacting us (see Contact). Some records may be retained longer when the law requires it.

8. Security

We use industry-standard measures such as encrypted transport (HTTPS), hashed passwords, access controls, and per-account data isolation. No method of transmission or storage is 100% secure; please use a strong password and protect access to your devices.

9. Your choices & rights

Depending on your location, you may have rights to:

• Access or correct account information
• Request deletion of your account and associated shop data we hold
• Export or receive a copy of data you provided (where feasible)
• Withdraw consent where processing is consent-based

You can update some details inside the product. For account deletion or privacy requests, email us using the contact details below. We may need to verify your identity before acting on a request.

You can clear local browser or app data on your device at any time; that does not automatically delete the copy stored on our servers for your account.

10. Trial, subscription & refunds

StockBill Desk offers a 7-day free trial when you create an account. During the trial period, no charge is made — including no token, authorisation, or “placeholder” fee (for example, not even PKR 1 / USD 0.01). You may explore the product and cancel at any time during the trial with no payment due.

After the trial ends, continued use requires a paid monthly subscription (list price USD 10 per month, shown in your local currency where we can detect your region). By starting a paid subscription you authorise recurring monthly billing until you cancel. Full commercial terms are in our Terms of Service.

Payments. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides customer service inquiries and handles returns for paid transactions. We do not store full card numbers on our servers.

Cancellation. You may cancel your subscription at any time. Cancellation stops future renewals. Access typically continues until the end of the billing period already paid for, unless stated otherwise at checkout.

Refunds. The free trial is fully free (no charge). For paid subscription charges, the refund window is 0 days: once a paid charge has completed, that billing month is non-refundable. You may cancel anytime to stop future renewals, but cancelling does not refund the current paid month. Paddle.com (Merchant of Record) handles payment disputes under its Buyer Terms / Refund Policy and any mandatory consumer law. See our Terms — Refunds.

For product support use the contact details below; for payment/refund tickets on a Paddle receipt, you may also use paddle.net.

11. Children

StockBill Desk is intended for business use by adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided data, contact us and we will take appropriate steps.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of StockBill Desk after an update means you accept the revised policy, unless applicable law requires additional consent.

13. Contact

Privacy and support for StockBill Desk:
HH NEXUS MARKETING (PRIVATE) LIMITED
Website: https://stockbilldesk.com
Support: support@hhnexusmarketing.com
Privacy: privacy@hhnexusmarketing.com
Phone / WhatsApp: +44 7300 512108