Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern your use of StockBill Desk. By creating an account, starting a trial, or purchasing a subscription, you agree to these Terms and our Privacy Policy. If you use StockBill Desk on behalf of a business, you confirm you are authorised to bind that business.

2. The service

StockBill Desk is a software product for shop stock, billing, and sales, available via web, Windows desktop, and mobile / home-screen apps. Features may change as we improve the product. We aim to describe capabilities and limitations clearly on stockbilldesk.com.

3. Accounts & free trial

• You must provide a valid email and keep your login credentials secure.
• New accounts receive a 7-day free trial. During the trial, no payment is charged (including no token or placeholder fee).
• You may cancel or stop using the product during the trial with nothing due.
• After the trial ends, continued access requires an active paid subscription.

4. Subscription & pricing

The standard plan is a monthly subscription with a list price of USD 10 per month. Prices shown on our site may be converted to your local currency for display; the amount charged at checkout is confirmed before you pay (including applicable taxes where shown by our payment partner).

By subscribing you authorise recurring monthly billing until you cancel. You will see what you are buying and the amount you are committing to before purchase.

5. Payments — Paddle as Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

We do not store full payment card numbers on our servers. Card and payment details are collected by Paddle through their secure checkout. Paddle’s Buyer Terms and Refund Policy also apply to paid orders processed by Paddle.

Payments must be completed through our website or official apps using Paddle Checkout — not via informal payment links sent outside the product flow.

6. Refunds & cancellations

Trial. The 7-day free trial is completely free — no payment is charged. You may cancel anytime during the trial with nothing due.

Cancellation. You may cancel a paid subscription at any time to stop future renewals. Access usually continues until the end of the billing period already paid for, unless stated otherwise at checkout. Cancelling does not refund money already charged for the current billing month.

Refund window (exact number of days). For paid StockBill Desk subscription charges, the refund window is 0 days from the payment date: once a paid charge has successfully completed, that billing month’s payment is non-refundable. There is no seller-side cash refund of fees already paid for a billing period, including if you cancel later in the same month.

Paddle / legal rights. Paddle.com is the Merchant of Record. Where Paddle’s Buyer Terms / Refund Policy or mandatory consumer law in your country require a refund (including any statutory cooling-off rights that cannot be waived), those rules still apply. You can contact Paddle via paddle.net or your receipt, or email info@hhnexusmarketing.com for product help.

7. Acceptable use

You agree not to misuse StockBill Desk, including by:

• Attempting unauthorised access to other customers’ data or our systems
• Uploading malware or illegal content
• Reselling the service without our written permission
• Using the product for fraudulent or deceptive sales practices

We may suspend accounts that violate these Terms or create security risk.

8. Your shop data

Shop data you enter (stock, bills, customers, etc.) belongs to your business. We host synced copies so you can use web, phone, and Windows together. See our Privacy Policy for how we process personal data.

9. Availability & updates

We aim for reliable uptime but do not guarantee uninterrupted service. We may perform maintenance or push software updates (including automatic updates for supported apps).

10. Liability

StockBill Desk is provided on an “as available” basis for business use. To the fullest extent permitted by law, HH NEXUS MARKETING (PRIVATE) LIMITED is not liable for indirect or consequential loss (including lost profits or lost data) arising from use of the service. Nothing in these Terms excludes liability that cannot be excluded by law.

11. Complaints

For product or account issues, contact us using the details below. We aim to acknowledge support requests within 2 business days and resolve ordinary issues within 7 business days where reasonably possible. Billing disputes for charges processed by Paddle should also be raised with Paddle buyer support. If a complaint cannot be resolved, you may have rights to contact an applicable consumer or trade body in your country.

12. Governing law

These Terms are governed by the laws of England and Wales, without prejudice to mandatory consumer protections that apply in your place of residence. Courts of England and Wales have non-exclusive jurisdiction, except where mandatory local law requires otherwise.

13. Buyer support & contact

HH NEXUS MARKETING (PRIVATE) LIMITED — StockBill Desk buyer / product support:
Email: support@hhnexusmarketing.com
General: info@hhnexusmarketing.com
Privacy: privacy@hhnexusmarketing.com
Phone / WhatsApp: +44 7300 512108
Website: https://stockbilldesk.com

Payment / refund inquiries for completed Paddle orders: https://paddle.net